Grafikit supports customers before, during and after production. Contact us for help with quotations, artwork preparation, material selection, order status, delivery, damaged shipments or a possible production issue.
How can we help?
- Quotation support: Share the product, size, quantity, material, finishing, delivery location and required date.
- Artwork support: Send your file and explain the intended size and application. We can identify common resolution, bleed, cut-line or format issues before production.
- Order support: Include your order or quotation number so we can locate the correct job quickly.
- Production and delivery: Ask about approval, production status, collection or shipment details.
- After-sales support: Report a shortage, damage or suspected production issue with clear photographs and a description.
Contact Grafikit
Email: [email protected]
Telephone: +90 216 995 00 95
Mobile: +90 533 922 87 88
Address: Şerifali Mh. İbrahim Hakkı Sk. Lavella 6 Sitesi C Blok 29/B, 34775 Ümraniye, İstanbul, Türkiye
You may also send your request through the contact form. Please do not send payment card details or passwords by email or messaging services.
What to include in your request
- Your name, company name and preferred contact method.
- Your quotation or order number, if available.
- Product name, dimensions, quantity and material.
- A concise description of the question or issue.
- Relevant files or photographs. For damage, include the packaging and shipping label where possible.
- Your required delivery date, if the request is time-sensitive.
Artwork guidance
For the most reliable review, provide print-ready PDF, AI or EPS artwork where available, with linked assets and fonts prepared appropriately. Raster images should have sufficient resolution at final size. Indicate cut lines, white-ink areas, special finishing and exact dimensions clearly. Do not include unnecessary personal or confidential data in production files.
Reporting a problem
Please inspect products promptly after collection or delivery. If you believe an item is damaged, incomplete or does not match the confirmed specification, contact us as soon as possible and keep the product and packaging. We may request additional photographs, the approved proof or return of the item so the issue can be assessed fairly.
Privacy and terms
Before submitting personal information or production files, please review our Privacy Policy. Orders and website use are subject to our Terms and Conditions.
