Last updated: 30 July 2026
These Terms and Conditions ("Terms") govern your use of www.grafikit.com and your purchase of products or services from Grafikit. By using the website, approving a quotation or placing an order, you agree to these Terms. Mandatory rights provided by applicable consumer law remain unaffected.
1. About Grafikit
Grafikit provides digital printing, UV printing, signage, display, sticker, event-production and related design or finishing services from İstanbul, Türkiye. Contact details are provided at the end of these Terms.
2. Quotations and orders
A quotation is based on the information available when it is issued, including size, quantity, material, print method, finishing, artwork condition, delivery method and timing. Unless expressly stated otherwise, a quotation is not a binding production commitment until the order, price, specifications, payment terms and production schedule are confirmed by Grafikit.
Changes to quantity, dimensions, material, artwork, finishing, delivery address or deadline may change the price and delivery estimate. Grafikit may decline or cancel work that is unlawful, unsafe, technically unsuitable, infringes third-party rights or cannot reasonably be produced.
3. Customer files and intellectual property
You confirm that you own or have permission to use all artwork, logos, photographs, fonts, trademarks, personal data and other content you provide. You are responsible for claims arising from submitted content. You authorise Grafikit to inspect, adapt where authorised, proof, produce and deliver the work solely as needed to fulfil your request.
Unless agreed otherwise in writing, production know-how, templates, tooling concepts, software, website content and materials created independently by Grafikit remain the property of Grafikit or the relevant rights holder. Customer-supplied intellectual property remains with its owner.
4. Artwork checks and approval
You are responsible for checking spelling, dimensions, quantities, colours, image quality, cut lines, margins, orientation, personalisation data and other details before production. Where a proof or sample is provided, production may begin after approval. Approval confirms that the visible content and stated specifications are accepted.
Screen displays, office printers and different materials may reproduce colour differently. Exact colour matching requires a specific colour standard, the production material and an approved physical proof to be agreed in writing; otherwise normal colour variation may occur. Reasonable production tolerances may apply to colour, cutting, dimensions, placement, material batches and finishing.
5. Custom and personalised products
Most products are manufactured to the customer's specifications. Once artwork is approved or production has started, changes, cancellation or withdrawal may be restricted and may involve costs already incurred. Statutory exceptions applicable to custom-made or personalised goods may apply. This clause does not limit rights relating to defective, damaged or incorrectly supplied products.
6. Prices, taxes and payment
Prices, taxes, delivery charges and payment terms are those stated in the confirmed quotation or checkout. Production may be scheduled only after the required payment or deposit is received. Late or failed payment may delay production or delivery. Payment transactions may be handled by third-party payment providers under their own terms.
7. Production and delivery
Production and delivery dates are estimates unless expressly confirmed as fixed in writing. Timing begins after all required information, print-ready files, approvals and payments are received. Delays caused by customer changes, missing approvals, carrier disruption, supply shortages, equipment failure, force majeure or other circumstances beyond reasonable control may extend the schedule.
You must provide a complete and accurate delivery address and inspect the shipment promptly. Visible transport damage should be noted with the carrier and reported to Grafikit as soon as possible with photographs and order details.
8. Complaints, defects and returns
Please report a suspected production error, defect, shortage or incorrect item promptly through our support page, including the order number, a clear description and supporting photographs. Keep the product and packaging until the review is complete. Grafikit may request inspection or return of the item before offering an appropriate remedy.
Remedies are assessed according to the confirmed specification, approved artwork, reasonable production tolerances and applicable law. Products cannot be rejected solely because of differences caused by uncalibrated screens, unsuitable customer files or details approved by the customer, unless mandatory law provides otherwise.
9. Website use
You must not misuse the website, attempt unauthorised access, interfere with security, upload malicious code, scrape protected content unlawfully or use the website to infringe rights or break the law. Website availability may be suspended for maintenance, security or operational reasons.
10. Liability
To the extent permitted by law, Grafikit is not liable for indirect or consequential loss, loss of profit, loss caused by customer-supplied errors, misuse of products or events outside reasonable control. Nothing in these Terms excludes liability or remedies that cannot legally be excluded or limited.
11. Privacy
Personal information is handled as described in our Privacy Policy and applicable data-protection law.
12. Governing law and disputes
These Terms are governed by the laws of the Republic of Türkiye. Consumers may use the competent consumer arbitration committees, consumer courts and other remedies available under mandatory law. For business customers, the competent courts and enforcement offices are determined under applicable law unless a valid written agreement states otherwise.
13. Changes
We may update these Terms for future website use and orders. The version applicable to an order is the version accepted or otherwise incorporated when that order is confirmed, unless a mandatory legal change requires different treatment.
14. Contact
Questions about these Terms may be sent to [email protected] or through our contact page. Address: Şerifali Mh. İbrahim Hakkı Sk. Lavella 6 Sitesi C Blok 29/B, 34775 Ümraniye, İstanbul, Türkiye. Telephone: +90 216 995 00 95.
