Last updated: 30 July 2026
This Privacy Policy explains how Grafikit ("Grafikit", "we", "us" or "our") collects, uses, shares and protects personal information when you visit www.grafikit.com, contact us, request a quotation, upload artwork or place an order.
1. Information we collect
Depending on how you use our services, we may collect your name, company name, billing and delivery address, email address, telephone number, tax or invoice details, order and payment status, correspondence, quotation details, uploaded artwork and production files, delivery preferences, account information and technical data such as IP address, browser type, device information, visited pages and cookie identifiers.
2. How we collect information
We collect information directly from you when you submit a form, create an account, request a quote, send a file, contact us or place an order. We may also collect limited technical information automatically through cookies, analytics tools, server logs and similar technologies.
3. How we use personal information
- To respond to enquiries and prepare quotations.
- To review artwork, confirm specifications and manufacture custom printed products.
- To process orders, payments, invoices, deliveries, returns and support requests.
- To operate, secure, troubleshoot and improve our website and services.
- To prevent fraud, misuse and security incidents.
- To meet accounting, tax, consumer protection and other legal obligations.
- To send service messages and, where permitted or consented to, marketing communications.
4. Legal grounds
We process personal information where it is necessary to perform a contract or take steps at your request, comply with a legal obligation, pursue a legitimate business interest that does not override your rights, or where you have provided consent. You may withdraw consent at any time, without affecting processing already carried out lawfully.
5. Artwork and uploaded files
Files supplied for quotation, proofing or production may contain personal information. We use these files to evaluate and complete the requested work, manage revisions and resolve production or support issues. Please do not include unnecessary personal, confidential or sensitive information in uploaded artwork. You are responsible for having the right to provide the files and content you submit.
6. Payments and service providers
Payment information may be processed by payment service providers according to the selected payment flow. We may also share necessary information with hosting, analytics, communication, accounting, logistics, delivery, fraud-prevention and professional service providers. These parties receive only the information reasonably required to perform their services and are expected to protect it.
7. International transfers
Some technology or service providers may process information outside Türkiye. Where required, we use appropriate legal safeguards for cross-border transfers and apply the requirements of applicable data-protection law.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, file and revision management, customer support, dispute resolution, security, accounting, tax and legal compliance. Retention periods vary according to the type of record and applicable requirements.
9. Cookies and analytics
Our website may use essential cookies required for security, sessions, carts and site operation, as well as preference, performance and analytics technologies where permitted. You can manage cookies through your browser and any consent controls shown on the website. Blocking certain cookies may affect site functionality.
10. Security
We use reasonable administrative, technical and organisational measures designed to protect personal information. No internet transmission or storage system is completely secure; our safeguards reduce risk but cannot eliminate it entirely.
11. Your rights
Subject to applicable law, including Türkiye's Personal Data Protection Law No. 6698 (KVKK), you may have rights to learn whether your data is processed, request information, access or correct data, request deletion or destruction where conditions are met, object to certain processing, withdraw consent and seek available remedies. We may need to verify your identity before completing a request.
12. Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Grafikit is not responsible for their content or practices.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The current version and its update date will be published on this page.
14. Contact us
For privacy questions or requests, email [email protected], call +90 216 995 00 95, or write to Şerifali Mh. İbrahim Hakkı Sk. Lavella 6 Sitesi C Blok 29/B, 34775 Ümraniye, İstanbul, Türkiye. You can also use our contact page.
